Job Description
A dedicated individual with a passion for researching sophisticated technologies and a track record of high customer satisfaction is required to help drive customer success with Mule Soft products.
This role involves demonstrating sophisticated technical expertise to resolve complex platform-related issues affecting customers, and enabling customer success by helping customers overcome technical challenges.
Responsibilities include taking ownership of customer issues through to resolution, liaising with internal teams, providing feature explanation and implementation standard methodologies, and creating knowledge base materials.
Requirements include excellent written and verbal communication skills, proven analysis and troubleshooting skills, and fluency in English and Portuguese.
Experience in Java development, JEE Application Servers, and Internet technologies such as HTTP and FTP is preferred.
**Key Responsibilities:**
* Take ownership of customer issues through to resolution
* Liaise and work closely with internal teams on escalated technical issues and product roadmap changes/new features
* Provide feature explanation and implementation standard methodologies
* Create knowledge base materials dedicated to operational efficiency
* Respond promptly and optimally to technical support requests from clients
* Diagnose and troubleshoot technical issues
* Collaborate closely with multi-functional teams to resolve complex integration challenges
**Key Requirements:**
* Excellent written and verbal communication skills
* Proven analysis, troubleshooting, and problem-solving skills
* Fluency in English and Portuguese
* Proven experience in a Technical Support environment
* Strong understanding of REST and SOAP web-based services
* Experience troubleshooting Internet technologies
* In-depth knowledge of database concepts and data management