Technical Support Engineer Job In Dublin

Technical Support Engineer: A pivotal role in ensuring customer success and platform health, requiring exceptional customer support skills, adaptability, and technical expertise.

As a Technical Support Engineer, you will play a crucial role in guiding customers through complex technical issues, providing timely solutions, and ensuring customer satisfaction.

You will be responsible for addressing technical cases, troubleshooting unexpected behaviors, and resolving queries about software, building trust, and showing empathy through adept communication across various channels.

This role requires a unique blend of technical skills, including proficiency in languages such as Java, JavaScript, and CSS, as well as experience with UI development, cloud and web application components, and relational databases.

Key qualifications include:

• At least 2-5 years of experience in a similar role, with prior exposure to UI development or support roles.
• Proficiency in at least two of the following: CSS, AJAX, React JS, Graph QL, Angular JS, and mobile application development.
• Capability to read and debug Java and JavaScript code, with the potential to write JavaScript code.
• Proficiency in utilizing browser developer tools for effective troubleshooting.
• Advanced comprehension of cloud and web application components, coupled with experience in Application Support.
• Competence in scripting languages such as JavaScript, Python, Perl, Unix Shell, and Windows Shell.
• Solid experience with relational databases like MySQL and Oracle.
• Proficiency in writing or debugging Object-Oriented code, preferably Java, or relevant alternatives.
• Familiarity with either Linux/Unix or Microsoft Server environments.
• Demonstrated capability to grasp problem statements and adeptly troubleshoot intricate technical issues.
• Excellent written and verbal communication skills, allowing you to articulate complex technical solutions with clarity.
• Personal commitment to upholding quality standards and delivering exemplary customer service.
• Ability to efficiently manage and prioritize a backlog of cases.
• A team-oriented disposition that thrives in a collaborative work environment.
• Proven ability to maintain professionalism when handling complex user issues, including challenging customer interactions.
• Demonstrated capability to lead investigations and resolve intricate issues and escalations, showcasing exceptional technical prowess, business process understanding, and responsiveness to customer needs.

Desired skills include experience providing SaaS support, diagnosing performance-related issues, and using tools such as Eclipse, Splunk, Xcode, Android Studio, and Sauce Lab.