Job Description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description
We are looking for a Tech Support Engineer (TSE) to independently respond to issues where first-line product support has been unable to fix problems in malfunctioning. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSEs exercise judgment within broadly defined practices and policies in selecting methods and techniques for achieving results. If a depth of technical understanding is required, a TSE consults with other engineering teams and hosts meetings to determine the best course of action. Lastly, TSEs document troubleshooting processes and technical findings to generate service reports.
We will consider new graduates provided you demonstrate a strong hands-on competence and a desire to succeed.
YOUR MAJOR RESPONSIBILITIES:
- Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
- Domestic and international travel up to 50% of the time as you will travel to customer sites to resolve urgent escalations.
- Acting as a technical escalation point for other support Engineers becoming an expert on our product.
- Be the face of our company, ensuring customer satisfaction with our service solving complex issues with tools at customer sites.
- Act as Technical Support representative for new product development.
- Complete high quality reports and documentation.
WHAT YOU WILL BRING:
- An experienced engineer working with Semiconductor.
- Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on-site customer problems.
- Experience working on electronic systems within the semiconductor industry is a plus.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Fluent in English language is a must, French language is a plus.
- Full driver's license.
WHAT WE OFFER:
- Dynamic opportunity and growth potential in the Semiconductor Industry.
- A competitive, family friendly total rewards package.
- Variable compensation components, e.g. participation in company stock purchase plan.
- Company car or car allowance.
- Award-winning training.
HOW TO BE CONSIDERED:
Please click the "Apply" button to submit your resume.
KLA is proud to be an equal opportunity employer.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
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