Job Description
Seeking a Developer Support Engineer to provide outstanding technical support and drive product improvements for developers working with the Workday Extend platform.
As a member of the Workday Extend Support team, you'll work closely with Engineering, Product Management, Documentation, and Evangelism teams to create a compelling developer experience.
Responsibilities include responding to technical support requests, contributing to product and documentation improvements, and identifying developer needs to create a compelling experience.
Requirements include 3+ years of programming experience, 3+ years of technical support experience, and experience in debugging code issues.
Additional qualifications include understanding of OAuth flows, excellent communication skills, and empathy for developers.
Workday is a leading provider of enterprise cloud applications for finance and human resources, committed to creating a safe space where all people and ideas are welcomed.
Our approach to flexible work combines in-person time and remote work, enabling teams to deepen connections and maintain a strong community.
- Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum.
- Contribute to the definition and evolution of Workday Extend methodologies, standards, and best practices for support and product delivery.
- Identify developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
- Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
- 3+ years of Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python.
- 3+ years of experience providing technical support for enterprise software applications.
- Experience in debugging code issue utilizing stack traces.
- Understanding of OAuth flows.
- Excellent verbal, written, and interpersonal communication skills.
- Empathy for developers and their development/learning process.
- Demonstrated creative problem-solving approach and strong analytical skills.