Job Description
Junior Technical Support Engineer Role Overview: We are seeking a Junior Technical Support Engineer to investigate and resolve technical issues reported by customers or end-users. The successful candidate will be responsible for diagnosing problems, providing hands-on support with both hardware and software, and ensuring customer satisfaction through clear and effective communication. Key Responsibilities: Troubleshoot and resolve technical issues raised by customers, including analysing system logs, diagnosing faults, and delivering effective solutions. Perform initial diagnostics on hardware and software issues related to the company's marking and installation product range. Communicate with customers primarily via phone and email, ensuring clear understanding of their issues, providing timely updates, and guiding them through solutions. Collaborate with technical teams at headquarters to secure information and solutions necessary for resolving customer queries. Continuously engage in product training to stay up-to-date with product features, configurations, and best practices. Maintain detailed records, such as internal technical service logs, product updates, changes, and comparisons, to support both internal teams and customers. Work closely with colleagues both locally and in HQ to resolve issues efficiently. Escalate complex or unresolved technical issues to higher-level support as needed. Assist customers with product setup, training, and offer guidance on best practices for using products. Take on additional responsibilities as assigned by management. The role may require occasional travel within Ireland and internationally. Required Skills and Attributes: A technical qualification in Electrical Engineering, IT, or a related field. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proven technical expertise with an ability to understand electrical systems, including hardware, software, and networks. Ability to stay current with emerging technologies and product developments. Ability to work both independently and collaboratively within a team environment. Excellent time management and prioritization skills. Proficiency in Microsoft Outlook, Teams, Word, Excel, and PowerPoint. Experience with CRM systems is advantageous. Strong attention to detail with the ability to approach problems methodically and evaluate potential solutions. Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences. Full, clean driving license in Ireland. This role is perfect for someone eager to develop their technical expertise while providing valuable support to customers and internal teams. Skills: Electrical engineer technical support customer support