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Job Description
Technical Support L1
WP Engine is seeking a Technical Support L1 to provide support to customers primarily through live chat, phone, and support tickets.
About the Role
- Provide technical support to customers through live chat, phone, and support tickets
- Develop a deep technical knowledge of open source technologies
- Work with customers to resolve technical issues and provide solutions
- Collaborate with team members to resolve complex technical issues
Requirements
- 1-2 years of experience in technical support or customer service
- Knowledge of WordPress, plugins, and themes
- Knowledge of DNS and SSL
- Experience with Linux command line
- Experience with StudioPress and/or Genesis framework
Desired Skills
- Positive energy and enthusiasm
- Technical aptitude and passion for web technology
- Effective troubleshooting skills
- Strong written and verbal communication skills
- Ability to accurately type 40-60 words per minute
Perks and Benefits
- Company stock options
- Health benefits
- Pension scheme with match
- Life insurance and income protection
- Supplemental maternity and paternity pay
- Employee assistance program
- Generous vacation time