-
Job Description
Technical Support L1
WP Engine is the most trusted WordPress technology company, powering over 1.5M digital experiences worldwide. As a Technical Support L1, you'll be the face of our company, delivering a world-class experience to our customers through live chat, phone, and support tickets.
Key Responsibilities:
- Provide support to customers using live chat, phone, and support tickets
- Develop a deep technical knowledge of open source technologies
- Identify and solve problems using creative problem-solving techniques
- Continuously learn and grow technical knowledge to better support customers
- Maintain a great team and working environment by assisting fellow team members
Requirements:
- 1-2 years of experience in technical support or customer service
- Knowledge of WordPress, Plugins, and Themes
- Knowledge of DNS and SSL
- Understanding of file systems and remote management tools
- Experience with StudioPress and/or Genesis framework
- Previous experience with online chat and/or instant messaging tools
- Previous experience with phone support
Desired Skills:
- Positive energy and enthusiasm
- Technical aptitude and passion for web technology
- Effective troubleshooting skills
- Strong written and verbal communication skills
- Ability to accurately type 40-60 words per minute
- Excellent organizational skills
- Team focus and customer-inspired mindset
Perks and Benefits:
- Company stock options
- Health benefits
- Pension scheme with match
- Life insurance and income protection
- Supplemental maternity and paternity pay
- Employee assistance program
- Generous vacation time
- One-time home office stipend
WP Engine is an equal opportunity workplace committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other basis protected by federal, state, or local law.