Job Description
Technical Support Senior Engineer - French SpeakerCork, Cork, IrelandReady to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers to provide the outcomes their organizations require.If you’re ready for a career that can impact real change — and not just another job — join us!Location: Ireland (Remote)RESPONSIBILITIES:Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.Provide technical solutions and workarounds for end users with their issues on respective product line.Own customer issues from beginning to resolution.Assist customers by diagnosing problems and providing resolutions for technical and service issues.Use troubleshooting techniques and tools to identify defective products and follow guidelines in issuing service calls/contacts.Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.Recreate, identify, and provide input on unique or recurring customer problems.Focus on delivering a positive customer experience according to SonicWall standards.Monitor and track issues to ensure accurate resolution.Work closely with Engineering and other cross-functional teams to replicate reported issues, validate bug fixes, and resolve customer issues professionally.Provide consistent feedback to the team on products supported.Remain knowledgeable of SonicWall product line and related industry products and technologies.REQUIREMENTS:Willing to work in a 24x7 environment on night shifts.Good understanding of Security, LAN/WAN topologies, and technologies.In-depth knowledge of the OSI Model, TCP/IP, and Network Security basics.Ability to work in a high-stress and interrupt-driven environment.Good understanding of L2-L7 networking protocols, and major Operating Systems such as UNIX / Linux.Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools (e.g., Wire Shark, Netmon).Routing and Switching knowledge will be an added advantage.EDUCATION AND EXPERIENCE:Bachelor's degree in Computer Science/Information Sciences/Electronic & Communications Engineering.3+ years of networking and network security support experience with solid understanding of LAN/WAN topologies and technologies.In-depth knowledge of network protocols: TCP/IP, Routing Protocols like OSPF, RIP, BGP, Firewall, IDS/IPS will be an added advantage.SonicWall is an equal opportunity employer committed to creating a diverse environment. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. #J-18808-Ljbffr