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Job Description
A Technical Support Specialist is needed to join a close-knit team in Dublin, working with cutting-edge technology to provide expert guidance to customers installing access products.
Working with a leading automation access products company in Ireland, you will be at the forefront of the industry, offering technical expertise to customers across the island of Ireland. Your technical know-how and communication skills will be essential in ensuring smooth operations and happy clients.
Job Responsibilities:
- Offer expert guidance on a wide range of technology solutions to customers installing access products
- Troubleshoot and resolve technical issues for hydraulic and electromechanical systems, control panels, and other essential components
- Deliver hands-on technical training for customers and prospects, empowering them to get the most out of the products
- Collaborate with the sales team, providing timely technical support and information
- Champion continuous improvement by sharing feedback and insights to refine processes and tools
- Support warehouse operations by advising customers and ensuring a smooth experience
Requirements:
- A background in technical subjects (secondary education level or higher) with experience in electro-mechanical and hydraulic systems
- 3 years + relevant technical experience
- Strong understanding of electrics and basic electronics, even without formal qualifications
- Knowledge of connected IT systems, cloud-based operations, and internet-connected products
- Excellent problem-solving skills and a natural, hands-on engineering mindset
- Strong communication skills with a calm, friendly, and patient phone manner
- Self-motivated, organised, and able to work independently or as part of a team
- Eagerness to learn, with great knowledge retention
- A good sense of humour and an adaptable attitude
What We Offer:
- Competitive salary of €40-€50,000 with excellent benefits
- Pension, health care, rewards and recognition program, and a year-end performance bonus
- 25 days holiday
- Laptop & company mobile
- Loads of opportunity to up skill, retrain and develop