Job Description
Drive meaningful change within a dynamic organization by owning the strategic direction of high-impact technical training programs.
Job Description
Become a pivotal player in driving change within our organization. In this multifaceted role, you will own the strategic direction of high-impact technical training programs, forging strong customer relationships and ensuring seamless end-to-end delivery. You will optimize program effectiveness, aligning content and communications to meet evolving customer needs. As a creative problem-solver, you will identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance our impact. You will provide coaching and mentorship to learners, contributing to content development that elevates our expertise.
Key Responsibilities
- Contribute to program strategy, communicating results and influencing senior leadership
- Drive relationship between engagement resources and customers
- Manage end-to-end delivery of engagements
- Drive quality assurance and lead process improvement for the program
- Deliver content and support, creating an inclusive learning environment per program requirements
- Manage program communications
- Identify and nurture new business opportunities
- Test new ideas to improve effectiveness
- Use data and metrics to determine and drive improvements
- Provide coaching and mentorship to program participants and alumni
- Travel 10-20% of the time
- Work closely with partners, customers, and engagements
Qualifications
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience in stakeholder management
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
Preferred Qualifications
- Experience driving end-to-end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience building processes, project management, and schedules
- Excellent verbal and written communication skills
- AWS certification
- 3+ years of technical adult learning and education program experience
- Recent experience in a fast-paced, multinational technology company
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.