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Job Description
Drive meaningful change within a dynamic organization as a pivotal player in technical training programs.
Become a key contributor to the strategic direction of high-impact technical training programs, forging strong relationships with customers and ensuring seamless end-to-end delivery. Leverage your expertise to optimize program effectiveness, aligning content and communications to meet evolving customer needs. Identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance impact.
Key Responsibilities:
- Contribute to program strategy, communicating results and influencing senior leadership
- Drive relationship between engagement resources and customers
- Manage end-to-end delivery of engagements
- Drive quality assurance and lead process improvement for the program
- Deliver content and support, creating an inclusive learning environment per program requirements
- Manage program communications
- Identify and nurture new business opportunities
- Test new ideas to improve effectiveness
- Use data and metrics to determine and drive improvements
- Provide coaching and mentorship to program participants and alumni
- Travel 10-20% of the time
- Work closely with partners, customers, and engagements
Requirements:
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience in stakeholder management
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
Preferred Qualifications:
- Experience driving end-to-end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience building processes, project management, and schedules
- Excellent verbal and written communication skills
- AWS certification
- 3+ years of technical adult learning and education program experience
- Recent experience in a fast-paced, multinational technology company
Amazon is an equal opportunities employer, valuing diversity and passion for innovation and growth.