Job Description
The Engagement Channel Analyst role is a key part of a team that manages, programs, and provides technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice technologies. Responsibilities include daily operations and configuration of CEC Voice Services to support Sales, Loyalty Care, Groups Sales, and other consumer needs. This involves managing platforms such as Nice/Incontact CXOne, Omilia Conversational IVR, Voice Mail, Oracle SBCs, and their respective peripherals. The role contributes to project stages from lead and solution identification to deployment, operational readiness, and post-implementation support.
Marriott International is an equal opportunity employer, committed to a diverse workforce and inclusive culture. We believe in non-discrimination on any protected basis.
Join a global team with opportunities to grow and succeed. Be where you can do your best work, begin your purpose, and become the best version of you.