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Job Description
Summary:
Manage tenancies, allocate properties, and provide customer service to tenants in a hybrid working environment.
Job Description:
Circle VHA is a leading provider of social housing in Ireland, committed to delivering quality homes and innovative integrated housing solutions. We are passionate about our people and the delivery of a tenant-first service.
Key Responsibilities:
- Allocate and let properties in accordance with agreed policies and procedures.
- Work with local authority partners to get the right person in the right home as quickly as possible.
- Carry out affordability and sustainability assessments prior to letting.
- Conduct accompanied viewings of empty homes.
- Register new tenancies with the Residential Tenancies Board.
- Conduct annual inspections on all homes.
Tenancy Management:
- Monitor and assess the initial 6-month probationary tenancy.
- Manage requests for succession or assignment in accordance with agreed policies and procedures.
- Work to minimise tenancy breaches by offering support before taking enforcement action.
- Use the services offered by the Residential Tenancies Board.
- Oversee tenancy terminations to ensure that the outgoing tenant leaves with a clear rent account and the property in satisfactory condition.
Antisocial Behaviour (ASB):
- Manage all reports of ASB in line with agreed policies and procedures.
- Work with internal and external partners to resolve ASB before commencing legal action.
- Manage Local Authority or other owner tenancies as per relevant ASB policy.
Customer Engagement and Satisfaction:
- Work with colleagues, tenants, and partners to develop meaningful opportunities for tenant engagement.
- Support tenant groups and attend meetings as required.
- Participate in tenant satisfaction surveys.
- Create and deliver a sustainable schedule of tenant and community events.
General:
- Provide services with due regard to the regulatory framework.
- Ensure up-to-date and accurate information on all IT systems.
- Contribute to service plans, team and individual targets, and attend team meetings.
- Provide cover for other team members during leave.
Key Competencies:
- Housing services management
- Customer care management
- Delivering against agreed targets
- Team working
Person Specification:
- Relevant housing qualification
- Minimum of 2 years working in social housing
- Minimum of 2 years working in housing management
- Minimum of 1 year working in a customer service environment
- Experience working with vulnerable customers
- Full clean and unrestricted Irish driving licence with access to a vehicle
Employee Benefits:
- 26 days of annual leave (increased with service)
- Paid sick leave
- Annual salary increments
- Company pension scheme
- Hybrid working options
- Death in service benefit
- Personal milestone gifts
- Further education assistance
- Employee Assistance Programme
- Paid maternity, adoption, and paternity leave
- Early miscarriage leave
- Fertility leave
- Additional parents leave payment
- Tax Saver commuter tickets
- Bike to work scheme