Job Description
Tenancy Services Officer Circle VHA are proud members of INAR - The Irish Network Against Racism Location: Hybrid working with office and national site attendance required Reporting to: Housing Services and Manager Contract: Permanent (subject to a six-month probationary period) Salary Range: €35,800 - €53,700 (starting salary dependent on experience) Hours: 37.5 hours per week over 5 days Leave: 26 days Pension: Available on completion of probation Travel: The post requires a valid driving license and the use of a car for business purposes. Expenses policy applicable Head Office: Phoenix House, Castle Street, Dublin 2 The Organisation: Circle Voluntary Housing Association was set up in 2003 and is a leading provider of social housing in Ireland. Our vision is to make a real difference by delivering quality homes and innovative integrated housing solutions to individuals and families in Ireland. We are passionate about our people and the delivery of a tenant-first service. Our team members are the secret element of our success. Their experiences, competencies, values, knowledge, and perspectives are greatly valued and have significantly contributed to Circle delivering over 2500 homes. They deliver services to over 5000 people and help create thriving communities. We are dedicated to finding the right people who embrace our purpose, vision, and values. In return, we will support you to learn, grow, and excel in an exciting, flourishing, diverse organisation. We are committed to fostering an inclusive and collaborative work environment that values every person who works with us and all of those who live in our homes and communities. The Role: The Tenancy Services Officer is the first point of contact for all matters relating to our tenants and the communities in which they live. The successful candidate will be responsible for lettings and allocations, engaging and responding to the needs of our tenants. They will work with tenants, internal colleagues, and external partners in designing and delivering high-quality services. Reflecting the growing diversity of the communities in which we work, we welcome applications from people of all cultures, nationalities, genders, members of the LGBTQ+ community, and any background traditionally marginalised in society. Key Responsibilities: Allocate and let properties in accordance with agreed policies and procedures. Work with local authority partners to get the right person in the right home as quickly as possible. Carry out affordability and sustainability assessments prior to letting. Conduct accompanied viewings of empty homes. Carry out pre-tenancy training and tenancy signup. Register new tenancies with the Residential Tenancies Board. Conduct annual inspections on all homes. Tenancy Management: Monitor and assess the initial 6-month probationary tenancy. Manage requests for succession or assignment in accordance with agreed policies and procedures. Work to minimise tenancy breaches by offering support before taking enforcement action. Use the services offered by the Residential Tenancies Board. Oversee tenancy terminations to ensure that the outgoing tenant leaves with a clear rent account and the property in satisfactory condition. Prepare paperwork for Residential Tenancy Board hearings and represent Circle at adjudication hearings and other legal hearings. Antisocial Behaviour (ASB): Manage all reports of ASB in line with agreed policies and procedures. Work with internal and external partners to resolve ASB before commencing legal action. Manage Local Authority or other owner tenancies as per relevant ASB policy. Provide accurate advice and information to tenants while staying updated with best practices and legislative changes. Build relationships with support service providers to enable tenants to access relevant supports. Customer Engagement and Satisfaction: Work with colleagues, tenants, and partners to develop meaningful opportunities for tenant engagement. Support tenant groups and attend meetings as required. Participate in tenant satisfaction surveys. Create and deliver a sustainable schedule of tenant and community events. Promote successes and good news stories. Ensure a positive and professional image at all times. General: Provide services with due regard to the regulatory framework. Ensure up-to-date and accurate information on all IT systems. Contribute to service plans, team and individual targets, and attend team meetings. Provide cover for other team members during leave. Observe Circle VHAs policies and procedures. Undertake other duties reasonably commensurate with this post. Key Competencies: Housing services management Customer care management Delivering against agreed targets Team working Person Specification: Essential: Relevant housing qualification Minimum of 2 years working in social housing Minimum of 2 years working in housing management Minimum of 1 year working in a customer service environment Experience working with vulnerable customers Full clean and unrestricted Irish driving licence with access to a vehicle Desirable: Membership of the Chartered Institute of Housing with a Level 3 qualification or more A second language/multi-lingual Employee Benefits: 26 days of annual leave (increased with service) Paid sick leave Annual salary increments Company pension scheme Hybrid working options Death in service benefit Personal milestone gifts Further education assistance Employee Assistance Programme Paid maternity, adoption, and paternity leave Early miscarriage leave Fertility leave Additional parents leave payment Tax Saver commuter tickets Bike to work scheme To Apply:Please forward an up-to-date CV and cover letter outlining your suitability to the role by clicking APPLY below. ClosingDate:5pm18thOctober2024 Interviews:Interviewsweekscommencing21stOctober 2024