-
Job Description
**Job Summary:**
Manage a department in a fast-paced retail environment, delivering exceptional customer care, operational standards, and sales growth while maintaining costs and controlling stocks.
We are Ireland's largest retailer, operating 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices.
**Key Responsibilities:**
• Deliver the budgeted KPI plan for the department and any subsequent targets
• Lead the team to deliver the agreed business strategies, ensuring all relevant trading safely and legal policies are in place and adhered
• Maximise sales through analysing sales data, stock availability, department trading patterns, and pre-empting customer needs and demands
• Maintain stock accuracy and ensure the department has the right choice and levels of product to drive sales
• Demonstrate excellent customer service, ensuring the "Dunnes Stores Experience" customer service programme is delivered
• Set and implement department brand standards, ensuring they are achieved through regular monitoring within the agreed operating framework
• Ensure the Department complies with the layouts and adjacencies, and adheres to the merchandising standards and visual display guidelines communicated centrally
• Lead and train the team in line with the brand training programme, coaching them to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene, and customer service
• Ensure best practice in relation to driving IStore & Online sales are adhered to by all
• Provide feedback to senior managers on performance, key customer service developments, and operational issues
**Requirements:**
• Good communication, coaching, and leadership skills
• Customer-focused
• Organisational and time management skills
• Commercial mind-set and appropriate product knowledge
• Problem-solving & decision-making
• Visual Merchandising skills
• People management skills
• IT skills
• Department or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essential