Job Description
Textile Department Manager - Kildare and LaoisEmployment Type: Full TimeJob Description:We are Ireland’s largest retailer providing fashion, homewares, and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.The primary job function of the Department Manager is to take accountability for their department, ensuring the delivery of exceptional customer care, operational standards to maximize sales and profitability, while maintaining costs and controlling stocks.Inspiring performance of the team through coaching to deliver outstanding results and customer service.The successful candidate will have the following responsibilities:Key Responsibilities:To deliver the budgeted KPI plan for the department and any subsequent targetsTo deliver the Dunnes Stores principles of operations and customer service.Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategiesEnsuring all relevant trading safely and legal policies are in place and adheredMaximizing sales through analyzing sales data, stock availability, department trading patterns, and pre-empting customer needs and demandsIn conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive salesDemonstrating through role modeling how to deliver excellent customer service, while ensuring the “Dunnes Stores Experience” customer service program is deliveredBe constantly on the lookout for innovative ideas inside & outside the business.Setting and implementation of the department brand standards ensuring they are achieved through regular monitoring within the agreed operating frameworkTo ensure that the Department complies with the layouts and adjacencies, and adheres to the merchandising standards and visual display guidelines communicated centrallyResponsible for leading and training your team in line with the brand training programCoaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene, and most importantly customer service.Ensuring all process and business changes are implemented as per the business requirement and on timeEnsure best practice in relation to driving IStore & Online sales are adhered to by allProvide feedback to senior managers on performance, key customer service developments, and operational issuesRequirements:Good communication, coaching, and leadership skills.Customer-focusedOrganizational and time management skillsCommercial mindset and appropriate product knowledgeProblem-solving & decision-makingVisual Merchandising skillsPeople management skillsIT skillsDepartment or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essentialIf this sounds like the job for you, please apply now and tell us why you would be perfect for this challenging and rewarding role!Dunnes Stores is an Equal Opportunities Employer #J-18808-Ljbffr