Job Description
KNOW THE ROLE Tom Ford Beauty in Grafton Street Dublin is currently looking for a Specialist to join their team. The role is 15 hours per week, fully flexible, permanent contract with an immediate start. GET TO KNOW US “It is my desire to create the first true luxury brand of the 21st century.” — Tom Ford Tom Ford Beauty is a covetable collection of cosmetics and fragrances, shaped with Tom Ford’s singular vision of modern glamour and crafted with the ultimate in quality and luxury. KNOW WHAT WE'RE LOOKING FOR MAIN PURPOSE: To achieve the retail objectives of the Tom Ford Beauty brand and ensure the success of the account. Responsibilities: Promote and maintain the Tom Ford Beauty image and service standards. Sell the Tom Ford Beauty Brand. Achieve required retail sales targets; daily, weekly, monthly as set by the Company and communicated by the Counter Manager. Achieve the daily target of new customer recruitment as communicated by the Counter Manager. Utilize Customer Registry system to strengthen customer loyalty and maximize new launches and events through targeted customer communication. Deliver excellent customer service. Give prompt, polite and efficient service at all times. Adhere to the Tom Ford Beauty service standards at all times. Communicate and demonstrate product expertise with every customer. Maintain high standard of personal grooming as required by Tom Ford Beauty. Wear the Tom Ford Beauty uniform and maintain the uniform in clean, professional condition. Adhere at all times to Tom Ford Beauty specific makeup guidelines. Wear only Tom Ford Beauty products during working hours unless otherwise specified. Work effectively as part of a team. Help colleagues and promote team efficiency by being flexible and taking on tasks as required. Communicate information to the Counter Manager and colleagues as needed. Maintain high standards of time-keeping on the counter to ensure team efficiency. Clean counters, tester stands, and displays regularly to maintain Tom Ford Beauty brand image. Merchandise the counter according to brand guidelines. Adhere to brand hygiene standards and correct utilization of all selling/demonstration tools and take action to ensure the counter complies with these. Complete all administration accurately, legibly, and on time – including personal retail sales reporting and any other specific administration that is required by the Counter Manager. Carry out any other duties as may be required to support the Counter/Business Manager, the Sales & Education Executive, and/or the Company from time to time. Qualifications: Previous beauty/artistry experience is desirable. All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment. Previous experience with retail point-of-sale software is desirable. KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialize, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. #J-18808-Ljbffr