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Job Description
Seeking a detail-oriented Quality Improvement Analyst with fluency in English and French to evaluate quality samples, monitor trends, and provide insights to drive improvement.
Abrivia Recruitment is partnering with a Global Technology Company to find a skilled professional to join their team in Dublin City Centre.
Job Description
- Evaluate quality samples to ensure standards are met.
- Monitor quality trends and highlight potential risks, providing insights to drive improvement.
- Offer guidance to sales representatives, ensuring consistent application of established guidelines, procedures, and processes.
- Perform root cause analysis and conduct data evaluations to identify areas for improvement.
- Collaborate with Managers and Sales Managers to ensure uniformity in quality assessments across the team.
- Take initiative to propose improvements that enhance both individual and team performance.
- Contribute to problem-solving and continuous improvement initiatives as part of the project team.
- Prepare and deliver QA progress updates to the Quality Lead.
- Carry out quality assessments based on client specifications.
- Lead coaching sessions and refresher training as necessary.
Requirements
- Fluency in English and French.
- Experience using Salesforce or other CRM systems.
- Tech savvy with an interest in technology.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft office and Google's G suite collaboration and presentation tools.
- Strong client/customer service skills.
- At least one year's experience in a quality-focused role is preferred.
Benefits
- Hybrid working arrangement with 2-3 days working from home.
- Competitive salary of €35,000 + benefits.