Job Description
Job Summary: Experienced Sr. Program Manager Wanted for AWS Support Team
The AWS Support team is seeking a seasoned Sr. Program Manager to develop and manage high-quality training content for technical and non-technical learning programs. The ideal candidate will have significant program and project management experience and a passion for cloud computing.
As a Sr. Program Manager, you will be responsible for analyzing, designing, and developing training content for our AWS Support teams. This role focuses on managing training programs for business-critical needs, collaborating with internal AWS Support leaders and subject matter experts, and developing technical and non-technical learning solutions.
Key Responsibilities
- Define and develop global programs and curricula for customer success
- Collaborate with internal AWS Support leaders and subject matter experts to develop learning solutions
- Manage multiple projects and programs concurrently
- Design and develop training materials and programs applying adult learning principles
- Leverage rapid development techniques and create content for a rapidly changing environment
- Design and develop exercises, tutorials, and assessments for learning
- Use learning and business metrics to evaluate program results and improve learning effectiveness
- Manage curricula and provide reporting to a global audience
- Maintain wikis with current program details and reporting metrics
- Support knowledge-centered support methodologies
- Classroom facilitation with executive presence
Requirements
- Experience in program or project management
- Experience using data and metrics to drive improvements
- Experience owning program strategy and communicating results to senior leadership
Preferred Qualifications
- Master's degree in business, operations, human resources, adult education, or related field
- Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.