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Job Description
Job Summary: Deliver high-quality client service by incorporating experience and industry knowledge in daily workflow to complete complex tasks on time and accurately.
The team you will be joining is a part of International Financial Data Services (IFDS), a world-leading provider of outsourcing and technology solutions to the financial services industry.
Responsibilities:
- Complete all tasks, including handling complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
- Quality control of transactions processed and client correspondence.
- Assist in the delivery of on-the-job training and development of other administrators.
- Ensure business standards and client deadlines are met on a consistent basis.
- Actively initiate Error, Fines & Loss analysis.
- Escalate client issues where necessary.
Technical Requirements:
- Adhere to procedures in relation to all tasks.
- Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation.
- Identify process efficiencies in the course of their daily work and propose to line managers.
- Develop and maintain a thorough knowledge of Transfer Agency processes and Systems.
- Gain broad expertise on company products.
- Build and maintain internal network of contacts.
Communication and Teamwork:
- Liaise with other departments in an effective manner.
- Provide/seek regular feedback to team leader.
- Act as an effective team player & deputies for immediate supervisor when appropriate.
- Show organization skills for oneself and others.
- Display effective team focus by assisting colleagues in their daily routine.
About State Street:
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.
We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
We make all efforts to create a great work environment.
Our benefits packages are competitive and comprehensive.
We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.