Job Description
Principal Accountabilities Day to day supervision of the Transfer Agency daily, weekly and monthly deliverables Responsible for monitoring and tracking team activity against all shared mailboxes and assisting the team with queries. Identify key priorities within the team on a daily basis and assign appropriately to ensure delivery of all tasks. Actively manage day to day relationship with the clients, escalating issues to their Manager when required. Closely liaising with the AML team reviewing and monitoring anti money laundering documentation in line with policies and procedures. Ensure all incoming and outgoing investor cash monies are reconciled and verified against the investor documents for source of funds. Participate on weekly client calls and provide updates on key focus areas (Upcoming activity planning, Investor cash related updates and projects) Understand the nuances of Private Markets and the reporting required - Investor Closes, Distributions and Capital Calls. Day to day performance management of the team, one to one meetings and annual performance cycle ensuring development and review of staff against goals. Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors. Foster and act as a role model to build risk awareness within the team. Proactively seek greater productivities in the team through process improvements & automation where applicable. Have knowledge of all systems required to lead a Private Markets Transfer Agency team (ISS, Investran, Investor Portal, MYSS and AIS My View). Participate in department wide training efforts - draft and deliver training course and facilitate 'on the job' training. Context of the role The Senior Associate will take on a review function - trade, cash, EOD, reporting checklists and online e-checklists. The Senior Associate has full accountability for the reviews it completes on work done by the A1's & A2's. Relationships Subordinates - Engage in one to one meetings with direct reports, coaching team members, point of escalation Superiors - provide direct support for managers and regular status updates to managers. External - Build client and investor relationship ensuring client deliverables are met. #IJ Knowledge and Experience Third level qualification and/or 2 years level experience in financial services industry Client Service experience preferred Private Markets knowledge preferred. Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure. Why you should join us Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days Supportive and encouraged hybrid work-life balance Expansive inclusion, diversity and equity programme Private medical insurance, health screenings, flu vaccinations and eye testing Employee wellbeing and mental health support programme Parental and caretaker support Attractive pension plan Life assurance and long-term disability support Multiple local community volunteering opportunities Profit sharing scheme State Street's Speak Up Line To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.