Job Description
This role is crucial in managing our cash operations and ensuring the efficient collection and allocation of client payments.
Key tasks and responsibilities include the following
Cash management:
Oversee daily cash management operations, including implementation of SOX level controls and procedures, monitoring and managing company bank accounts, optimising liquidity, and ensuring sufficient funds for operational needs.
Automation and process improvement:
Proactively work with the business data and systems team to improve and automate payment processes and receipt allocation processes thereby driving efficiency and accuracy.
Controls environment:
Take responsibility for documenting the evidencing of the effectiveness of finance controls in accordance with our SOX compliance procedures.
Cash flow management:
Continuously maintain and update cash flow reports and forecasts to enhance liquidity levels, ensure the business meets its financial obligations, and maximise the efficiency of treasury operations within our Group's pooling arrangements.
Client onboarding:
Support the onboarding of new clients by setting up payment terms, ensuring compliance with company policies, and addressing any initial queries related to billing and payments.
Aged debtor reporting:
Prepare and maintain schedules of fee debt, including aged debtor reports, to provide insights into outstanding receivables and inform senior management of potential risks.
Debt collection:
Collaborate with fee-earning departments and clients to ensure timely collection of outstanding fees from clients by building relationships with fee-earners and regularly reporting to and meeting with departments.
Query resolution:
Address and resolve fee-related queries from clients and internal departments, ensuring swift resolution to maintain internal and external client satisfaction.
Payment allocation:
Accurately allocate payments received from clients to their respective accounts, ensuring timely and precise reconciliations.
Delinquency:
Design, implement and manage effective chase paths to ensure overdue fee invoices are collected including taking legal action as appropriate where debt is unpaid beyond agreed credit terms.
Accounts payable:
Take responsibility for the end to end accounts payable process including matching invoices to purchase orders, supplier reconciliations, payments to suppliers, and ensuring accurate booking of payments to suppliers and other vendors in the purchase ledger system.
Miscellaneous payments:
Arrange the payment to miscellaneous suppliers, ensuring all transactions are accurately recorded and processed in a timely manner.
Client refunds:
Improve and derisk the processing of client refunds always ensuring compliance with company policies and Property Services Regulatory Authority regulations.
Bank reconciliation:
Perform regular bank reconciliations to ensure all transactions are accurately recorded and discrepancies are promptly investigated.
Audit:
Lead the annual Property Services Regulatory Authority audit working across the business and with external auditors to ensure all queries are addressed promptly and effectively.
Skills, Knowledge and Experience- A minimum of 5 years' experience in a similar role.
- 3rd level qualified with additional job appropriate qualifications such as advanced diploma in credit management.
- Excellent communication skills.
- Strong understanding of financial statements, credit risk assessment, and credit policies.
- Strong organisational skills and the ability to multi-task and work on your own initiative.
- Expert in Microsoft Excel and proficient in all other Microsoft Office applications.
- Collaborative approach and good team player with excellent communication and problem-solving skills.
- Strong understand of process automation techniques.