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Job Description
Seeking Trust & Safety Operations Manager with 4+ years of experience in business process analysis, operations management, and/or global program management to join a team reducing risk and fighting abuse across products.
Our client is a leading internet and online technologies company that has been at the forefront of changing the internet as we know it. They are looking for a Trust & Safety Operations Manager to work with a team of abuse fighting and user trust experts to make the internet a safer place.
Responsibilities:
- Update or create repeatable content (e.g., best practices, tutorials, blog articles, sample code) and document solutions.
- Contribute to business efficiency plans and propose options to address inefficiencies.
- Generate partner insights, participate in business reviews, and help formulate and execute partner strategies to adopt our client's technologies.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and documentation.
- Propose next steps and roadblock solutions.
- Execute solutions based on defined user/partner/client objectives and technical requirements.
- Identify trends in solution issues and collaborate with internal teams to mitigate future risks.
- Develop initiatives to improve solution delivery and drive innovation.
- Customize or develop solutions based on business objectives, ensuring compliance with legal standards.
- Define solution constraints and scope, and articulate solution value through design sessions.
- Support architecture design and feature requests.
- Define long-term solution strategies with cross-functional teams and influence product features and solution direction.
- Collaborate with manager-level stakeholders to troubleshoot or develop optimal solutions.
- Coach teams on new solutions, systems, and industry landscape.
- Address escalations.
- Build and maintain strategic relationships with key stakeholders to deliver quality solutions and services.
- Advise on best practices and seek new opportunities through consultation.
- Assess and identify gaps in products based on user feedback or metrics analysis.
- Communicate product gaps and issues to internal teams and contribute to developing new features or solutions.
Minimum Requirements:
- 3+ years of experience in operations management, and/or program/project management.
- Trust & Safety exposure/experience.
- Experience using data to provide solutions and recommendations.