Job Description
Job Title: User Experience (UX) and Content Designer Job Overview: We are seeking a creative and detail-oriented User Experience (UX) and Content Designer to join our clients team. This role combines UX design and content creation to deliver human-driven, intuitive, and accessible digital government services. You will work closely with cross-functional teams to enhance user experiences across various platforms, aligning with user needs and organisational goals. Key Responsibilities: UX Design: Apply user-centered design principles to create accessible and intuitive user experiences. Conduct user research to understand user needs and pain points. Design seamless user journeys, wireframes, and prototypes. Collaborate with product managers and developers to align designs with technical requirements. Maintain UX documentation, including personas and journey maps. Content Design: Develop clear, concise, and engaging content for web pages, apps, and digital interfaces. Advocate for accessibility best practices to ensure inclusive content. Ensure content aligns with brand tone and voice. Collaborate with stakeholders to iterate on content designs and improve usability. Cross-functional Collaboration: Work with developers, service designers, and other teams to integrate UX and content into product development. Participate in brainstorming sessions and advocate for user-centered design throughout the development process. Testing and Optimisation: Simplify complex information into user-friendly formats. Conduct usability testing to validate designs and content. Use data and performance metrics to refine and optimise content and UX design. Key Skills and Qualifications: NFQ Level 6 in Communications, English, Digital Media, or related fields. Proven experience in UX or content design, ideally within public service. Proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite) and content management systems. Strong communication and presentation skills. Ability to simplify complex information into clear, accessible content. Familiarity with user research methodologies and accessibility standards. Experience working in agile environments. Desired Experience: Experience with government bodies or public-facing services. Familiarity with analytics tools (e.g., Google Analytics) and SEO best practices. Knowledge of information architecture and basic HTML/CSS skills. Bachelor's Degree (NFQ Level 7/8) in related fields is preferred. Skills: User Experience UX