Job Description
About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ️ In a few words, we take businesses to the cloud and back! We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland. The Role Manage and take ownership of a sizeable book of business and meet face-to-face regularly with each client, starting from the initial on-boarding phase through to quarterly and annual reviews. You will foster business relationships with client accounts and work to have each client completely satisfied with EKCO's services. Your goal with each of your clients will be to become their trusted IT advisor, able to recommend solutions that match their business goals and objectives. Ultimately, your responsibility is to ensure that our client’s technology is aligned with their corporate goals and objectives and EKCO's best-practices. You will be expected to establish an overall long-term IT strategy and vision for your clients and must be able to communicate this strategy to C-level executives and end-users alike. You show the client ways they can improve their bottom line through technology and points out potential areas of business risk, sales naturally occur through this process, so a the ability to sell to a customer is an important feature of this role. In addition, it is yourresponsibility to continually prove to the client the value of our services. You are the client’s main point of contact. This includes being a resource of their sales needs and an escalated contact for service-related issues. Client satisfaction, and discovering additional opportunities fall under the realm of the vCIO. Manage a book of business; meeting regularly with clients from initial on-boarding through quarterly and annual reviews. Creating and delivering IT strategies and budgets, proposals and quotes to clients. This is an activity driven role that will be measured on overall client satisfaction and retention. Recommending solutions to clients that match their business goals and objectives. Ensure that our client’s technology is aligned with corporate goals and objectives. Establish an overall long-term IT strategy and vision for clients and communicate that strategy to C-level executives. Take ownership of client issues and initiatives; represent client interests to internal teams. Developing, maintaining, and working within systems to keep customers aligned to a set of standards. Continuously educating yourself and our clients on industry trends and recommendations. Actively participate in the apprenticeship training program. Key Requirements Experienced consulting for small and medium sized businesses. Broad knowledge of IT best practices in SMB market. Experience working directly with C-level executives. Experience establishing long-term IT strategy. Consultative selling experience. Must have a full driving Licence 3-5 Years in a similar role Degree in Information technology Benefits/Perks ️ Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice ️ EkcOlympics - a global activity for fun! Learning & development - Unlimited access to Pluralsight learning platform A lot of responsibilities & opportunities to grow (also internationally) Why Ekco ️ Microsoft’s 2023 Rising Star Security Partner of the year VMware & Veeam top partner status Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values #J-18808-Ljbffr