Job Description
Vice President, Product Experience Design Apply locations Dublin, Ireland; Prague, Czech Republic; Lisbon, Portugal Time Type: Full time Posted on: Posted 11 Days Ago Job Requisition ID: R-208066 Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Title and Summary We are looking for an accomplished leader to lead the Product Experience Design team and help us evolve and scale our design practice in the Europe region. Design is core to product development at Mastercard. This role requires understanding not just of UX but also the business aspects of the products we build. You’ll collaborate with leaders of other CX, Engineering, Data Modeling, and Product Management teams to create innovative experiences across Mastercard’s data products. The Mastercard's Customer Experience (UX) team is made up of multi-disciplinary teams of interaction designers, visual designers, experience researchers, front-end developers, and content designers. The VP, Product Experience Design, will lead this team in the evolution of our product experiences, ensuring that users remain at the heart of all design decisions. You should be passionate about data and data-driven experience design with deep knowledge, and experience of visual display of quantitative information. This role is for those already with significant management experience. We're looking for a leader with a strong diplomatic bent, using their relationship skills to bring non-designers into the fold as partners. You’ll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential. Must Have Requirements: Prior experience of leading a world-beating UX team Bachelor's degree in Design for Interactive Media, or equivalent Minimum 15 years of experience in UX Design + 7 years of experience in managing CX-led product development teams Experience in co-creating products with customers by designing proof-of-concepts and minimum viable data products (MVPs) using human-centric design principles Appreciation and understanding of region-specific regulatory, business, and technology constraints Proven track record in running "Design Thinking" workshops Proven track record for developing net-new digital products across the product development lifecycle Demonstrated track record in growing and nurturing a happy and dynamic design team Ability to lead with empathy, both for users and the team Key Activities: Digital Data Product Design: Explore the “art-of-the-possible” Work on future state conceptual designs, driving experimentation Help define the next generation of data and data-driven products Serve as an expert and thought partner for product strategy User Advocacy & Research: Advocate for the users' perspective at all times Active oversight of design work, from user research to delivery Collaborate actively with Product Managers and Engineers Work closely with our technology teams Liaise with regional and country teams Drive improvements to the product development organization Nice to Have Requirements: Master’s degree in Design for Interactive Media, or equivalent Deep knowledge of the payments domain Passionate about data and the possibility of data-driven experiences Advocate for Accessibility Guidelines and Inclusive Design practices Strength in interaction design, Visual/UI Design, Information Architecture, and User Research Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines About UsEveryone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. #J-18808-Ljbffr