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Job Description
Virtual Learning Environment Officer
Jigsaw is seeking a part-time Virtual Learning Environment Officer to join their team for a 3-year fixed-term contract. The successful candidate will work as part of the Mental Health Promotion Team, reporting to the eLearning Lead.
Key Responsibilities:
- Coordinate the implementation of Jigsaw's 3-year programme of work to provide wellbeing and mental health supports for post-primary schools, in partnership with the National Educational Psychological Service (NEPS) and the Department of Education.
- Manage the day-to-day operations of Jigsaw's Learning Management System and provide support to users across this system's various portals.
- Provide technical support and administration to Jigsaw staff and external users of the eLearning platform.
- Day-to-day content management, including the upload and assembly of online components of programmes, testing, launch and ongoing maintenance.
- Support a range of activities across the online learner journey, including tech support, responding to queries, and updating learner information.
- Monitor the engagement and participation of schools in Jigsaw's programme of work nationally, collated within the learning management system and other relevant systems.
Requirements:
- Relevant 3rd level qualification or at least 3 years equivalent experience of working with LearnUpon or similar Learning Management Systems (LMS).
- Experience of providing technical and practical support to LMS users.
- Ability to respond helpfully, warmly and empathically to learners' technical issues.
- Strong IT skills, including Microsoft Office (particularly PowerPoint, Excel).
- Excellent writing skills and outstanding attention to detail.
- Ability to manage and prioritise own workload and work with flexibility, initiative, creativity and imagination.
Desirable Criteria:
- Experience of website content management, e.g. WordPress.
- Experience with eLearning software, such as Articulate 360.
- Experience of data management systems, e.g. Salesforce.
- Understanding of the issues which impact on the mental health of young people and an understanding of mental health promotion, prevention and early intervention strategies.
Benefits:
- Salary commensurate with qualifications and experience.
- Defined contribution pension scheme.
- Annual leave, including public holidays and company days.
- Comprehensive annual CPD schedule.
- Discounted Group Health Insurance Scheme.
- Travel pass Scheme/Bike to Work Scheme.
- Financial support for further education.
- Flexible working.