Job Description
Visitor Experience, Events & Venue ManagerJoin to apply for the Visitor Experience, Events & Venue Manager role at Kylemore Abbey.Kylemore Abbey is a Benedictine Monastic Estate and also Ireland's most memorable Visitor Attraction. Located in Connemara, Kylemore Abbey attracts over 500,000 visitors annually. It is a unique place of tranquility, beauty, living heritage, spirituality, and hospitality. We are now recruiting for the following role:ResponsibilitiesTelling the story of Kylemore Abbey to visitors, from its origins and history to its contemporary status as a Benedictine Monastic Estate;Providing effective leadership and motivation to the team of Guides to ensure maximum performance, including recruitment, induction, performance, training, and personal development;Leading the team to deliver day-to-day operations, including building presentation standards, visitor flow, visitor assistance, and identifying visitor needs;Overall monitoring of the Abbey and neo-Gothic Church from a collections care, conservation, maintenance, facilities, operations, and visitor experience point of view;Collaborating closely with other departments to develop a forward plan of events, exhibitions, educational initiatives, and activities;Putting conservation and storytelling at the center of the visitor experience so that everyone leaves feeling they understand what makes Kylemore Abbey so special;Planning, resourcing, and delivery of a wide range of events throughout the year, working closely and in partnership across internal departments and with external stakeholders;Progressing Kylemore Abbey to achieve Museum Standard accreditation and to deliver other strategic projects;Developing exhibitions and ensuring they are maintained;Working to source, develop, and run exhibitions and events and developing educational and experiential opportunities throughout the estate;Ensuring the delivery of customer service at its pinnacle.The Ideal Candidate WillDemonstrate a passion for sharing the Nuns Monastic Estate with a global audience;Have a passion for creating memorable experiences for people, providing a friendly and welcoming atmosphere for visitors & team alike;Have experience working at a managerial level in a visitor-focused operation and delivering high standards of presentation and service (ideally within heritage or visitor attraction);Have experience working in or with a Museum, Gallery, or similar;Have an interest in the conservation and interpretation of the heritage, both social and built, of Kylemore Abbey and the surrounding region;Possess an excellent eye for detail and understand the importance of presentation;Have an ability to build and maintain strong working relationships.This is a full-time permanent position. To apply please email Cover Letter and CV to (insert email). Closing date for receipt of applications is Friday, 20th September 2024.BenefitsPension FundMeal Allowance / CanteenInterim AccommodationEmployee Assistance ProgrammeSeniority levelMid-Senior levelEmployment typeTemporaryJob functionOther #J-18808-Ljbffr