Job Description
Your Role *Oversee client service delivery and monitor service provision to agreed standards for key clients. *Formulate and implement key client service programs. *You will liaise internally with all operational areas to ensure awareness of all key client requirements. *Visit clients on a periodic basis to evaluate service quality and identify client priorities. *You will assist in the resolution of complex client issues. *Manage escalations and complaints within the team and within the department. *Manage, train, and assist assigned Account Managers in the successful running of their teams. *You will participate in the review of procedures and policies and supervision of Managers to ensure adherence to these procedures. *Participate in client conference calls. *Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner. *You will be responsible for continuous risk assessment of current and potential new funds under administration. *You will identify issues/concerns and recommend company wide solutions for any/all high risk projects. *Responsible for managing operational risks - monthly reporting on status reports and key development issues. *Demonstrate proactive approach to industry and regulatory changes and the development and promotion within firm. *Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business. About You *You have BBS in Accounting/Finance or related discipline or professional accounting designation (ACA CIMA, ACCA. *You have 7-10 years of experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments within PE. *You can demonstrate strong technical knowledge of Private Equity Fund Accounting. *You can demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting. *You are familiar with Investran, or other Private Equity software packages, highly advantageous. *You are experienced in developing/implementing/optimising business processes and projects. *You have a knowledge of International GAAP/IFRS Accounting Principles. *You can demonstrate strong leadership skills and have supervisory experience. *You a superior in written and verbal communication. *You have advanced computer skills (Microsoft Excel). #LI-BM1 Skills: Private Equity Investran Fund