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Job Description
Warehouse Assistant sought to maintain high standards of efficiency and quality in a fast-paced environment, ensuring customer satisfaction and smooth online order process.
As a key team member, you will work as part of our Warehouse team, ensuring customer satisfaction, increasing customer loyalty, and maintaining accurate inventory and order records. You will be responsible for:
- Picking and packing orders accurately and efficiently.
- Shipping orders on time and creating shipping labels.
- Responding to customer queries and resolving online order issues.
- Providing outstanding customer service and maintaining a positive image of the company.
- Liaising with couriers and shipping partners as needed.
- Maintaining accurate inventory and order records and implementing inventory control processes.
- Managing order returns and refunds.
- Performing cyclical stock takes and problem-solving.
- Effectively planning and prioritizing tasks to ensure smooth e-commerce operations.
- Ensuring a safe working environment.
We are looking for a friendly and energetic person who loves working in a fast-paced environment. You should be:
- Detail-oriented and accurate in your work.
- Very organized and able to manage multiple tasks.
- Passionate about customer satisfaction and exceeding customer expectations.
- A great communicator and able to work with people at all levels.
- Adaptable to change and able to speak up with your own ideas and feedback.
Desired candidate qualities include:
- Computer skills.
- Previous experience in an E-Commerce environment.
- SAP Business One knowledge is an advantage.