Job Description
Job Description Workplace Solutions are hiring a brand new role as a Complaints Associate. This role will involve working closely with both the Operations Manager and COO of Workplace Solutions. This high exposure role offers an opportunity for someone to come in and create processes and systems. We are looking for someone who is highly organised and motivated as this role offers autonomy. As a Complaints Associate within our Workplace Solutions team, you will play a crucial role in overseeing the complaints and incidents management function. You will ensure effective and timely investigations and resolutions, and use your analytical skills to generate key insights for business reporting and monitor KPIs. You will also have the opportunity to work with cross-functional teams to ensure smooth implementation and adoption of new processes. This role will challenge you to identify inefficiencies in current operational processes and develop streamlined solutions. Your strong client focus and excellent communication skills will be essential in this role. Job Responsibilities Process Design & Optimization - Analyse current operational processes, identify inefficiencies, and develop streamlined solutions. Act as an escalation contact in the complaints and incident management functions. Generate regulatory and business reports for complaints and incidents Prepare and deliver presentations on key business metrics Create and upkeep of procedural documents and training material Schedule and organise meetings, co-ordinate speakers, preparing agendas and minutes and track and follow up on action items. Assist in determining long term strategic solutions and related project management. Work with cross functional teams to ensure smooth implementation and adoption of new processes Lead ad hoc operational issues within the business management function Required qualifications, capabilities and skills Strong in all MS applications including PowerPoint, excel, word, Visio 5 + years' experience in Complaints, Operations, Client facing role within the banking or finance sector Strong client focus Analytical and process driven Strong written and verbal communication skills Business reporting and presentation skills Strong organisation and multi-tasking skills Excellent communications and interpersonal skills Preferred qualifications, capabilities and skills Prior experience in a complaints function Prior experience and/or knowledge in equity compensation Experience using Jira About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.