Job Description
**Client Relationship Manager** A Client Relationship Manager is sought to represent the business and maintain strong relationships with multinational companies and start-ups in Cork or Clonakilty.
Workplace Solutions is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors.
The role offers a great opportunity to be viewed as a trusted partner by our client base, managing relationships with users and decision makers, managing revenue and growth objectives, and being accountable for customer and partner satisfaction.
- Develop and maintain strong relationships with multiple clients as assigned.
- Build depth in relationship by initiating contact and developing a relationship with decision makers.
- Manage the post-sales relationship for strategically significant accounts.
- Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
- Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
- Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
- Keep up to date with industry information which could provide value to your clients or value internally.
- Build network of share plans advisors and experts in your region.
Required Qualifications, Skills and Capabilities:
- Share Plans Experience
- Proactive by nature
- Exceptional personal, listening, written and verbal communication skills are a must
- Proven track record of successfully building and nurturing multi-level client relationships
- Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
- Ability to understand customer requirements, identify, up-sell and cross-sell opportunities
Preferred Qualifications, Skills and Capabilities:
- Experience working with Cloud-Based software
- Project management experience with excellent organizational skills
- Success orientated spirit with focus on customer delight
- Superior critical thinking, decision making and problem solving skills
J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally.
Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve.
We understand the importance of inclusion, work-life balance, and our robust benefits reflect the wide-ranging needs of our increasingly diverse workforce.
WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.