Job Description
Manage a team responsible for client due diligence and KYC program compliance, partnering with front office teams to collect and verify client information.
Job Description
As an Associate Team Lead of KYC Operations, you will oversee the team responsible for the client due diligence process and KYC program as mandated by governmental regulation.
- Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met.
- Manage the team's performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience.
- Investigate and resolve escalated issues through effective collaboration with functional partners, regional business managers and client-facing teams.
- Communicate with Business Managers and Workplace Solution Sales regularly to ensure client onboarding expectations are met.
- Oversee talent recruitment, training and career/performance development of team members.
- Identify opportunities to improve processes and tools through engagement with transformation partners.
Requirements
- 5+ years of relevant experience, preferably within a financial services, operations or compliance field.
- Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes.
- Ability to adapt to a rapidly changing business and technological environment.
- Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills.
- Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience.
- Willingness to proactively address conflicts and escalate issues with a risk and controls mindset.
About J.P. Morgan
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.