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Job Description
The workshop technician will be part of a team responsible for managing the repair of devices returned to the workshop by our customers. The technician will communicate with the customer via telephone, e-mail, or face to face where necessary. Additionally, pre-delivery inspection of devices will be undertaken by the workshop team.
Principal Duties and Responsibilities:
- Provide technical support to customers (technical and non-technical), field service engineers, clinical support, and our sales team.
- Liaise/communicate with our suppliers in order to help resolve problems or report incidents/issues which require manufacturer input.
- Stock management and administrative tasks.
- Forming part of the workshop team, be responsible for the completion of tasks allocated, using the processes and procedures recommended by the original manufacturer.
- Ensuring all activity is recorded on our Service Management system.